Return & Refund Policy

7-Day ReturnsReturn within 7 days of delivery for eligible products
Quality CheckedAll returns are inspected before processing refund
Easy ProcessContact us via WhatsApp or phone to initiate a return

Eligible for Return

  • Product received is defective or damaged on arrival
  • Wrong product was delivered
  • Product does not match the description on our website

Not Eligible for Return

  • Products with physical damage caused by the customer
  • Software, accessories opened from sealed packaging
  • Products returned after 7 days of delivery
  • Products without original packaging and accessories

How to Request a Return

  1. Contact us via WhatsApp (0720 635 023) or email (info@fahavicomputers.co.ke)
  2. Provide your order number and reason for return
  3. We will arrange pickup or advise on drop-off at our shop
  4. Once inspected, refund is processed within 3–5 business days via M-Pesa or original payment method